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Privacy Policy

SynergyFirst Digital

Last updated: January 1, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service, and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

1.2 Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to SynergyFirst Digital, First floor, Office 105, Aagam Prestige, Surat Dumas Road, Surat 395007, Gujarat, India.
  • Consumer for the purposes of CCPA/CPRA, means a natural person who is a California resident.
  • Cookies are small files placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.
  • Country refers to: Gujarat, India.
  • Data Controller for GDPR purposes, means the Company as the legal entity which determines the purposes and means of processing Personal Data.
  • Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
  • Do Not Sell My Personal Information refers to your right, under CCPA/CPRA, to request that we do not sell your Personal Information.
  • Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. The terms are used interchangeably unless a specific law requires otherwise.
  • Sale for CCPA/CPRA purposes, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information to another business or third party for monetary or other valuable consideration.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to SynergyFirst Digital, accessible from https://synergyfirstdigital.com.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Payment and billing information (when you purchase products or services)
  • Transaction history and purchase records

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may collect certain information automatically, including the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies we use include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser. Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with your consent. You can withdraw or change your consent at any time using our cookie preferences tool or through your browser/device settings.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies (Session Cookies, administered by Us): These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts.
  • Cookies Policy / Notice Acceptance Cookies (Persistent Cookies, administered by Us): These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies (Persistent Cookies, administered by Us): These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference.
  • Analytics Cookies (Persistent Cookies, administered by Third Parties): We use Google Analytics and similar analytics services to track and analyze how visitors use our Service. These cookies collect information such as pages visited, time spent on pages, traffic sources, and user behavior patterns. Google Analytics may set cookies on your device to identify your browser across sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
  • Advertising and Remarketing Cookies (Persistent Cookies, administered by Third Parties): We use remarketing services to advertise to you on third-party websites after you have visited our Service. We and our third-party vendors, including Google, use cookies to inform, optimize, and serve ads based on your past visits to our Service. You may opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at https://optout.aboutads.info or the Network Advertising Initiative opt-out page at https://optout.networkadvertising.org.

2.2 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage your registration as a user of the Service.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
  • To process payments: to process and manage your payments for products or services purchased through our Service, including billing and transaction management.
  • To contact You: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, security notifications, or informative communications related to the functionalities, products, or contracted services.
  • To send you marketing communications: to send you news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or inquired about. You may opt in to receive marketing emails from us, and you may opt out at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.
  • For remarketing and advertising: to advertise our products and services to you on third-party platforms and websites using remarketing technologies. This allows us to show you relevant advertisements after you visit our Service.
  • To manage Your requests: to attend and manage your requests to us.
  • For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
  • For analytics and improvement: to analyze usage data (including through Google Analytics), identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Service, products, services, and marketing.

2.3 Sharing Your Personal Data

We may share your Personal Data in the following situations:

  • With Service Providers: We may share your Personal Data with Service Providers, including analytics providers (e.g., Google Analytics), payment processors, email marketing platforms, and remarketing partners, to monitor and analyze the use of our Service and to contact you.
  • For business transfers: We may share or transfer your Personal Data in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your Personal Data with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With business partners: We may share your Personal Data with our business partners to offer you certain products, services, or promotions.
  • With advertising and remarketing partners: We may share information with third-party advertising networks and remarketing partners to serve targeted advertisements. These partners may use cookies and similar technologies.
  • With other users: If our Service offers public areas, when you share Personal Data or otherwise interact in those public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose your Personal Data for any other purpose with your consent.

3. Email Communications and Marketing

We may send you emails for the following purposes:

  • Transactional emails: emails related to your account, purchases, receipts, service updates, and security notifications. These emails are necessary for the performance of our contract with you and cannot be opted out of while you maintain an account.
  • Marketing emails: newsletters, promotional offers, product announcements, and other marketing communications. These are sent only with your consent or where we have a legitimate interest in doing so (e.g., where you are an existing customer).

You may opt out of receiving marketing emails from us at any time by:

  • Clicking the “Unsubscribe” or “Opt-Out” link at the bottom of any marketing email;
  • Contacting us directly at hello@synergyfirstdigital.com with your opt-out request.

Please note that even if you opt out of marketing emails, you may still receive transactional or service-related emails that are necessary for your account or purchases.

4. Payment Processing

When you purchase products or services through our Service, we collect payment-related information necessary to process your transaction. This may include:

  • Credit/debit card details (processed securely through our third-party payment processor)
  • Billing address and contact information
  • Transaction history and purchase records

We do not directly store your full payment card information. All payment transactions are processed through secure third-party payment processors who comply with the Payment Card Industry Data Security Standard (PCI DSS). We may retain limited payment information (such as the last four digits of your card and expiration date) for billing management and fraud prevention purposes.

5. Analytics and Remarketing Services

5.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar tracking technologies to help us analyze how users use our Service. Information generated by these cookies about your use of our Service (including your IP address) may be transmitted to and stored by Google on servers in the United States.

Google will use this information on our behalf to evaluate your use of our Service, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

You can prevent the storage of cookies by selecting the appropriate settings in your browser. You can also prevent the data generated by Google cookies and related to your use of the Service (including your IP address) from being passed to Google and processed by Google by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

5.2 Remarketing

We use remarketing services to advertise on third-party websites (including Google) to previous visitors to our Service. This means we may advertise to you on other websites after you have visited our Service. We and our third-party vendors, including Google, use cookies to inform, optimize, and serve ads based on your past visits to our Service.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings at https://www.google.com/settings/ads. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page at https://optout.networkadvertising.org.

6. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We apply different retention periods to different categories of Personal Data:

  • Account Information: retained for the duration of your account relationship plus up to 24 months after account closure.
  • Payment and Transaction Data: retained for up to 7 years to comply with applicable tax and financial record-keeping obligations.
  • Customer Support Data: support tickets, correspondence, and chat transcripts retained for up to 24 months from the date of ticket closure.
  • Usage and Analytics Data: website analytics data (cookies, IP addresses, device identifiers) and server logs retained for up to 24 months from the date of collection.
  • Marketing Preferences: opt-in and opt-out records retained for as long as necessary to respect your preferences and comply with applicable law.

We may retain Personal Data beyond the periods stated above where: (a) required by law; (b) necessary to establish, exercise, or defend legal claims; (c) you have explicitly requested us to do so; or (d) data exists in backup systems pending scheduled deletion.

When retention periods expire, we securely delete or anonymize Personal Data. Residual copies may remain in encrypted backups for a limited period consistent with our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.

7. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Where required by applicable law, we will ensure that international transfers of your Personal Data are subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission (for transfers from the EEA), and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.

Our Service may give you the ability to delete certain information about you from within the Service. You may update, amend, or delete your information at any time by signing in to your Account and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any Personal Data that you have provided to us.

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

9. Disclosure of Your Personal Data

9.1 Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

9.2 Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

9.3 Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

10. Security of Your Personal Data

The security of your Personal Data is important to us. We implement commercially reasonable technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

11. GDPR — Your European Data Protection Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional rights apply to you under the General Data Protection Regulation (GDPR) and applicable local laws.

11.1 Legal Basis for Processing

We process your Personal Data on the following legal bases:

  • Performance of a contract: processing is necessary to provide the Service you have requested or to fulfill a contract with you (e.g., processing payments, account management).
  • Consent: where you have given us explicit consent to process your Personal Data for a specific purpose (e.g., receiving marketing emails, non-essential cookies).
  • Legitimate interests: processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your data protection rights (e.g., analytics, security, fraud prevention).
  • Legal obligation: processing is necessary to comply with a legal obligation to which we are subject.

11.2 Your GDPR Rights

You have the right to:

  • Access: request a copy of the Personal Data we hold about you.
  • Rectification: request correction of any inaccurate or incomplete Personal Data.
  • Erasure (“Right to be Forgotten”): request deletion of your Personal Data where there is no compelling reason for its continued processing.
  • Restriction of processing: request that we restrict the processing of your Personal Data in certain circumstances.
  • Data portability: request that we provide your Personal Data in a structured, commonly used, machine-readable format.
  • Objection: object to the processing of your Personal Data where we are relying on legitimate interests or where processing is for direct marketing purposes.
  • Withdraw consent: withdraw your consent at any time where we are relying on consent to process your Personal Data. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
  • Lodge a complaint: lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at hello@synergyfirstdigital.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

12. CCPA/CPRA — California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your Personal Information. This section describes your CCPA/CPRA rights and explains how to exercise them.

12.1 Categories of Personal Information We Collect

We may collect the following categories of Personal Information from California consumers:

  • Identifiers: such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute: such as name, address, telephone number, credit card number, or financial information.
  • Commercial information: such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories.
  • Internet or other similar network activity: such as browsing history, search history, and information on your interaction with our Service or advertisements.
  • Geolocation data: such as approximate location derived from IP address.
  • Inferences: drawn from any of the above to create a profile about you reflecting your preferences, characteristics, predispositions, behavior, or attitudes.

12.2 Use of Personal Information

We use the categories of Personal Information listed above for the business purposes described in Section 2 of this Privacy Policy.

12.3 Your CCPA/CPRA Rights

California residents have the right to:

  • Know: request that we disclose the categories and specific pieces of Personal Information we have collected, the categories of sources from which Personal Information is collected, the business or commercial purpose for collecting or selling Personal Information, and the categories of third parties with whom we share Personal Information.
  • Delete: request that we delete your Personal Information, subject to certain exceptions.
  • Correct: request that we correct inaccurate Personal Information we maintain about you.
  • Opt-Out of Sale or Sharing: request that we do not sell or share your Personal Information with third parties. To submit an opt-out request, please contact us at hello@synergyfirstdigital.com or visit our website.
  • Limit Use of Sensitive Personal Information: request that we limit our use and disclosure of your sensitive Personal Information to that which is necessary to perform the Service or as otherwise permitted by law.
  • Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices or rates, or provide you with a different level or quality of goods or services for exercising your rights.

12.4 Exercising Your CCPA/CPRA Rights

To exercise your rights described above, please contact us by:

  • Email: hello@synergyfirstdigital.com
  • Website: https://synergyfirstdigital.com/contact-us/

We will respond to verifiable consumer requests within 45 days. We may need to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf by providing written authorization or a power of attorney.

12.5 Annual Disclosure

We will provide a disclosure identifying the categories of Personal Information we have collected, sold, or disclosed for a business purpose in the preceding 12 months, upon request.

13. CalOPPA — California Online Privacy Protection Act

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. CalOPPA requires that we:

  • Post a conspicuously available privacy policy on our website.
  • Specifically state, in the privacy policy, the categories of information collected about website visitors and the third parties with whom we share that information.

In accordance with CalOPPA:

  • Users can visit our site anonymously.
  • Our Privacy Policy link includes the word “Privacy” and can be easily found on our homepage and website.
  • We will notify users of any privacy policy changes by updating the “Last updated” date at the top of this Privacy Policy and, where appropriate, by sending an email notification or displaying a notice on our Service.
  • Users are able to change their personal information by emailing us or through their account settings.

13.1 Do Not Track (DNT) Signals

California law requires us to disclose how we respond to Do Not Track (DNT) signals. Currently, there is no universally accepted standard for responding to DNT signals from web browsers. At this time, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy accordingly.

14. Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately at hello@synergyfirstdigital.com.

If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers as promptly as possible.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent or guardian, we may require your parent’s or guardian’s consent before we collect and use that information.

For users in the EEA, we treat users under the age of 16 as minors and apply additional protections accordingly.

15. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

16. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

We will let you know via email and/or a prominent notice on our Service, prior to any change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

17. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights described in this Policy, you can contact us:

  • By email: hello@synergyfirstdigital.com
  • By visiting this page on our website: https://synergyfirstdigital.com/contact-us/

We are committed to resolving complaints about our collection or use of your Personal Data. We aim to respond to all inquiries within 30 days.